Help Center & FAQs | BrightMind Books

Frequently Asked Questions

How do I purchase a book?+

Add any book to your cart, then check out using Paystack, Flutterwave, Stripe or PayPal. Your download link appears immediately after payment.

Can I read books offline?+

Yes. Downloaded PDF/EPUB files can be read offline on any device once saved.

How many devices can I use?+

Your BrightMind library syncs across up to 4 registered devices per account.

What if my download fails?+

Go to Dashboard → Downloads and click Re-download. If the issue persists, contact support.

Do you offer bulk or institutional pricing?+

Yes, we offer discounted rates for schools, teams and libraries. Contact us for a custom quote.

How do I become an author on BrightMind?+

Apply through Contact Us with a sample of your writing and topic proposal. Our editorial team reviews submissions within 5 business days.

Is my payment information secure?+

Yes. All payments are processed by PCI-compliant gateways (Paystack, Flutterwave, Stripe, PayPal); BrightMind never stores your card details.

Can I get a refund?+

Yes, within 7 days of purchase if the file is faulty or materially not as described. See our Refund Policy for details.

Our support team typically replies within a few hours.